Home Products & Services Plan Administrators Plan Members Consultants Service Providers Resource Centre Contact Us
Privacy Policy

MDM Insurance Services Inc. (MDM) is committed to protecting the privacy, confidentiality, accuracy and security of the personal information it collects, uses, retains and discloses in the course of conducting business.

Building Relationships with You

To build a lasting relationship with you, and to provide you with requested products, services and advice, we require specific information. The personal information we collect provides us with an accurate profile that relates specifically to you. The information we gather about you varies, depending on your desired product or service and can be collected directly from you or from a third party.

We define "personal information" as information - oral, electronic or written - about an identifiable individual, including (but not limited to):

  • name, address, and telephone number

  • age, gender, family and marital status

  • driving record

  • previous insurance and claims experience

  • medical and health information

  • employment information (including occupation and income)

  • banking information

  • identification numbers (including Social Insurance Number)

Using Your Personal Information

As part of our relationship with you, our company may collect, use and disclose your personal information to:

  • identify you

  • understand your needs

  • confirm your application information and assess your eligibility for products and services

  • provide you with ongoing services, establish and maintain communication, and respond to your inquiries

  • investigate and settle your claims, and determine your eligibility for benefits

  • offer you products and services, and provide information that may be of interest to you

  • meet regulatory requirements

We may collect, use and disclose your information with your agent, broker, plan administrator, and/or other insurers. This would only be done as reasonably required for the purposes stated above.

Before using your information for any purpose other than those listed above, we will explain the purpose and obtain your consent. We do not collect, use or disclose your personal information without your consent, except where authorized by law. We do not share your health information without your express consent.

Your Rights

As a valued client of MDM, you have the right to access your personal information and request changes if required. It is your legal right to choose not to provide us with some or all of your personal information, or to deny us the use or disclosure of your information for certain purposes. Should you exercise this right, we will not unreasonably withhold requested products or services; however, certain information must be provided in order to supply the requested products or services.

By providing your consent for us to collect, use and disclose your personal information, we can better provide you with personalized services and products, information and counsel. This may include - but is not limited to - coverages, products and services.

Maintaining the security of your personal information is a top priority. Only authorized personnel have access to your information, and our systems and procedures are designed to prevent the loss, misuse, unauthorized access, disclosure, alteration, or destruction of your information. We retain your information only for as long as required by the purposes for which it was collected and/or any legal or regulatory requirements.

Questions, Comments or Requests?

If you would prefer we not use your information as set out above - or if you have a question, comment or other request - you may contact us:

MDM Privacy Officer
P.O. Box 970
Guelph, ON N1H 6N1
Telephone: 1-800-838-1531
E-mail: privacy@mdm-insurance.com

Last Updated: January 19, 2004

  Privacy     Legal     Security  
  Home     Products & Services     Administrators     Members     Consultants     Providers     Resource Centre     Contact Us